2.1 All packing materials will be provided by Secure Relocation unless agreed otherwise.
2.2 Fragile and high-value items must be declared by the customer in advance.
2.3 We are not responsible for damage due to poor quality packing done by the customer.
3.1 Transportation time may vary depending on distance, weather, road conditions, and other unforeseen circumstances.
3.2 Customers must ensure proper access for loading/unloading at both locations.
3.3 Additional charges may apply if a smaller vehicle or manual labor is needed due to narrow streets or restrictions.
4.1 Secure Relocation provides optional transit insurance for protection against loss or damage.
4.2 If the customer declines insurance, Secure Relocation will not be liable for any damage or loss during transit.
4.3 Insurance claims (if applicable) must be filed within 72 hours of delivery with all supporting documents.
5.1 Payment must be made as per the agreed terms – usually a percentage advance and balance upon delivery.
5.2 Any delay in payment may result in holding the goods until the balance is cleared.
5.3 GST and other applicable taxes will be charged extra as per government rules.
6.1 Secure Relocation is not liable for delays caused by natural calamities, strikes, traffic, or government restrictions.
6.2 Cancellation within 24 hours of the scheduled date will result in a cancellation fee.
6.3 Postponement is allowed based on vehicle availability.
7.1 The customer must be present or send an authorized person during packing and delivery.
7.2 Valuable items like jewelry, cash, and important documents should not be included in the consignment.
7.3 Proper inventory must be signed at both ends.
8.1 Secure Relocation will take utmost care but is not liable for electrical, electronic, or internal damages not visible externally.
8.2 No responsibility is taken for items not listed in the inventory.
8.3 In case of any dispute, the company’s liability will not exceed the declared value or insurance amount.
9.1 Any complaints must be reported within 24 hours of delivery.
9.2 Disputes, if any, will be settled under the jurisdiction of the local courts where the booking was made.
9.3 Claim settlement (if approved) may take up to 30 days.
10.1 All services are subject to availability of labor and vehicles.
10.2 These terms may change without prior notice; customers are advised to check the latest version at the time of booking.
10.3 Agreement to our services means acceptance of all the above terms and conditions.
📧 Email: [info@securerelocation.in]
📞 Phone: [+91 9322570006, 9322470006]
🏢 Address: [H NO. 7, H NO. 7 619/161, QUTUBULLAPUR, 619/161, QUTUBULLAPUR, Subhash Nagar, Jeedimetla, Hyderabad, Telangana 500055]
